(If visitors didn’t want to, it in all probability would mean the expertise wasn’t nice.) The particular brokers of the Geek Squad, for example, stage such a distinctive computer-repair expertise that prospects buy T-shirts and lapel pins from the company’s Web site. If airways truly have been in the experience-staging business, more passengers would truly store in those seat-pocket catalogs for appropriate mementos. Likewise, mortgage loans would encourage family keepsakes; grocery checkout lanes would stock souvenirs in lieu of nickel-and-dime impulse items; and maybe even insurance coverage certificates could be thought of … Read More